Acceptable Use Policy
Rules for responsible use of CASHORA INDIA PRIVATE LIMITED services and connected payment infrastructure.
Effective Date: 27 October 2026
Version: 1.0
1. Purpose
This Acceptable Use Policy establishes guidelines for the responsible and lawful use of services provided by CASHORA INDIA PRIVATE LIMITED (“Cashora”, “we”, “us” or “our”). It is intended to protect the integrity, security and availability of our platform, customers, connected payment providers and end users.
By accessing or using our website or services, you agree not to engage in activities that violate this policy, applicable law or any relevant customer agreement.
2. Prohibited Activities
Customers and users must not use our website or services to engage in, facilitate or support any of the following activities:
- Unlawful or fraudulent activity: Using the services for illegal transactions, fraud, deception, identity misuse, money laundering or other prohibited activities.
- Unauthorized access: Attempting to access systems, accounts, credentials, customer data, APIs or payment provider integrations without proper authorization.
- Malicious software and harmful activity: Introducing malware, destructive code or other harmful components, or conducting activities intended to disrupt service availability.
- Excessive or abusive usage: Generating unreasonable automated traffic, overloading systems, or attempting denial-of-service attacks that affect platform stability or other users.
- Circumvention of restrictions: Using our services to bypass applicable laws, payment provider requirements, network restrictions, security controls or contractual obligations.
- Misrepresentation of information: Submitting false, misleading or manipulated customer, transaction, merchant or beneficiary information.
- Unauthorized data use: Accessing, collecting, disclosing or processing personal or confidential information without appropriate authorization or a lawful basis.
- Interference with platform security: Testing, scanning, probing or exploiting vulnerabilities without prior authorization, or attempting to bypass authentication and access controls.
3. Security Obligations
Customers are responsible for maintaining appropriate security practices when accessing or integrating with Cashora services. This includes protecting API keys, passwords and authentication tokens; limiting privileged access to authorized personnel; maintaining secure application configurations; and promptly investigating suspected credential compromise or unauthorized activity.
Customers must not expose confidential credentials in public repositories, client-side code or other locations where unauthorized individuals could access them. Suspected security incidents affecting our services should be reported promptly through our designated contact channels.
4. Payment Provider Requirements
The use of connected payment methods, payment providers, banking services and other third-party integrations remains subject to the applicable provider’s terms, eligibility requirements, technical restrictions and compliance obligations.
Customers are responsible for maintaining the necessary provider agreements, completing applicable onboarding and verification procedures, and ensuring that their transactions and business activities comply with relevant requirements.
Cashora does not authorize customers to use our services to bypass provider controls, misrepresent transaction information or conduct activities prohibited by connected providers.
5. Data Protection and Privacy
Customers must handle personal, financial and confidential information in accordance with applicable privacy and data protection laws, their contractual obligations and relevant security requirements.
Information submitted to or processed through our services must be limited to what is appropriate for the intended purpose. Customers must ensure they have the necessary rights, permissions and lawful basis to submit and process such information.
6. Monitoring and Enforcement
CASHORA INDIA PRIVATE LIMITED may investigate suspected violations of this policy and take reasonable, proportionate measures to protect the platform, customers, connected providers and other affected parties.
Depending on the circumstances, these measures may include requesting additional information, restricting affected credentials or service functions, temporarily suspending access, or terminating access where permitted under the applicable customer agreement and law.
Where appropriate and practicable, we may notify the affected customer and provide an opportunity to address the issue. We may also take action where required to comply with applicable legal obligations or respond to credible security risks.
7. Reporting Violations and Security Concerns
If you become aware of suspected misuse, unauthorized access, suspicious activity or a potential security vulnerability involving Cashora services, please report it through our website contact form or the contact details below.
Please provide sufficient information to help us understand and investigate the concern. Do not include passwords, complete payment card details, API secrets or other sensitive credentials in your report.
Company: CASHORA INDIA PRIVATE LIMITED
Registered Office: 11th Floor, 1136A, Tower-B3, Spaze I-Tech Park, Sohna Road, Sector 49, Gurugram, Haryana, 122018, India.
Email: info@cashoraind.com
8. Policy Updates
We may update this Acceptable Use Policy to reflect changes in our services, security practices, business requirements or applicable laws. Updated versions will be published on our website with a revised effective date where appropriate.
Continued use of our services after an update takes effect is subject to the revised policy, to the extent permitted by applicable law and the relevant customer agreement.